退款政策

Last updated: September 20, 2026

Thank you for shopping at Overland Roam Co.

We offer a 30-day return window starting from the date your item is delivered. To qualify for return, the product must be unused, unmodified, free of scratches or wear marks, and returned in its original packaging with all accessories, hardware and manuals included. Proof of purchase (order number) is required.

To initiate a return, please email our support team with your order number and reason for return. We will send you return instructions and an RMA authorization number. Items sent back without an approved RMA may be rejected.

For returns due to customer preference, the buyer is responsible for return shipping cost. Original shipping fees are non-refundable. If your item arrives damaged, defective, or we shipped the wrong product, we will cover the return shipping cost after you provide photos of the damaged goods and packaging within 7 days of delivery.

Once we receive, inspect and approve your returned goods, we will process your refund to your original payment method. Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

Custom-made, personalized items, clearance final-sale products are not eligible for return or refund. Items that show signs of installation, modification, heavy use, missing parts or damaged original packaging cannot be returned.

We only exchange items for defective or damaged goods. If you need an exchange, contact our support team first.

If you have any questions about our return and refund policy, please email us at zsan16610@gmail.com.